Terms & Conditions
B2B sales terms designed for real component-market volatility
Electronic component transactions move inside supply constraints, price swings, and lot-specific risk. These terms are written to keep the commercial boundary clear before inventory is locked, shipped, or routed through higher-risk sourcing channels.
Key point
Orders become effective after sales confirmation rather than cart-level indication alone
Key point
NCNR handling applies to shortage, backorder, and committed channel-sourced material
Key point
Availability, price changes, and force-majeure events are addressed explicitly
Order formation
When an order becomes binding
Website listings, indicative prices, and stock indications do not by themselves create a binding acceptance.
An order becomes effective only after TrustCompo completes sales review and issues order confirmation.
Quoted inventory and price reflect the status at the time of update and may change before confirmation because semiconductor supply conditions move quickly.
If supply becomes unavailable or commercially non-workable before confirmation, we may decline or cancel the transaction and refund any collected amount without additional consequential liability.
Cancellation rules
Standard-stock and NCNR handling are different
Cancellation treatment depends on whether the order is standard stock or committed supply.
Standard in-stock items
If payment has been made but the order has not entered packing or shipment release, the customer may request cancellation. Once shipment processing or carrier handoff begins, cancellation is no longer available.
Backorder, shortage, and committed supply
Backorder, channel-sourced, allocated, shortage-driven, or otherwise committed lots are treated as NCNR. Once supply is locked or purchased against the order, cancellation is not accepted.
Where an online payment processor retains non-refundable transaction fees, those fees may be deducted from a standard-order refund when the cancellation is initiated by the buyer before shipment.
Returns and claims
B2B return handling is managed through RMA control
Return requests must follow a controlled commercial process rather than an open consumer-style return window.
Any return request requires prior written authorization and an RMA reference from TrustCompo.
Non-quality returns are generally not accepted once the order is confirmed, especially for special orders, shortage items, cut tape, partial reels, or NCNR material.
Quality claims should be raised promptly after receipt with supporting evidence such as top-mark photos, label photos, packaging photos, and a description of the issue.
Approved claim handling may involve replacement, refund, or another commercially agreed remedy depending on the lot condition and transaction facts.
Market-risk clauses
Availability, price fluctuation, and force majeure
These clauses protect both parties from pretending the component market behaves like fixed-price retail inventory.
Availability and pricing remain subject to upstream supply conditions until formal order confirmation is issued.
TrustCompo is not liable for delays or non-performance caused by force-majeure events such as natural disasters, war, strikes, carrier shutdowns, customs intervention, government restrictions, or manufacturer discontinuation.
Lead times, shipment timing, and source availability may change when upstream conditions or regulatory handling requirements shift after quotation.
Dispute framework
Commercial interpretation and dispute resolution
The intent is to use a practical and internationally workable B2B framework rather than a one-sided 'final interpretation right' clause.
These terms operate together with TrustCompo's standard sales conditions and the specific written order confirmation issued for the transaction.
Any issue not fully addressed by the written terms should first be handled through good-faith commercial discussion between the parties.
If a dispute cannot be resolved commercially, it should be referred to Hong Kong-seated arbitration under a recognized international arbitration framework.
Policy FAQ
Common questions
These are the questions procurement and compliance teams usually ask before they move forward with a quote, order, or supplier review.
Why are some orders NCNR?
Because shortage, backorder, or committed channel-sourced material often requires TrustCompo to lock or buy supply specifically against the customer's order. Once that happens, the commercial risk cannot be reversed like a retail purchase.
Can I cancel a standard stock order after payment?
Yes, but only before the order enters packing or shipment release. After that point, cancellation is generally not available.
Do website prices guarantee the final order price?
No. Website pricing is indicative and must be reconfirmed during sales review because the semiconductor market can change quickly.
Need a clearer boundary?
Raise the commercial exception before the order is locked
If the order needs special cancellation treatment, date-code control, testing, or DDP review, confirm it during the quote stage so the written order terms stay aligned with the real project risk.